常见问题

一般的问题

• 先锋身份证办事处位于哪里?

  The 先锋身份证 Office is located in Driscoll Center South on the lower level.
  
  2050 E. 埃文斯大街. #4
  丹佛，CO 80208
  电话:303-871-4545
  传真:303-871-4662

• 先锋身份证的办公时间是什么时候?

  The 先锋身份证 Office is open during the following hours:

   

  周一 & 星期二:上午八时至下午一时及下午二时至四时三十分

  星期三:上午八时至下午一时及下午二时至三时

  周四 & 星期五:上午八时至下午一时及下午二时至四时三十分

• 我是否需要预约领取先驱者身份证?

  领取卡不需要预约.

• 我需要什么手续才能申领先驱者身份证?

  为了获得卡，你必须出示带照片的身份证件, 你交了正规赌博十大平台排行保证金了吗, 和 be within 30 days from the beginning of your accepted term. Students are issued their first 先锋身份证 at no charge.

• 我是否每年都会收到一张新的先驱者身份证?

  The 先锋身份证 does not expire as long as you are a current student. 不会每年发一张新卡.

• 如果我的先锋身份证遗失或被盗，我该怎么办?

  立即停用丢失或被盗的卡 在线. 你可以 also contact the 先锋身份证 Office in person or by phone at 303-871-4545 to have the card deactivated.

  To receive a replacement card, simply visit the 先锋身份证 Office during normal office hours.
  
  卡丢费是30美元, but may be waived if you present a valid police report detailing the theft of your card.
  
  请将找回的身份证交回先锋身份证办事处. 这可以节省同学的心痛和金钱!

• 如果我的先锋身份证不能使用，我该怎么办?

  第一个 点击这里 查看一些简单的故障排除步骤.
  
  If you need immediate assistance, please visit the 先锋身份证 Office or call 303-871-4545.

  损坏的卡可以花15美元更换.00.

• 换一张新的先锋身份证要花多少钱?

  卡丢了可以补30美元.00.
  损坏的卡可以花15美元更换.00.

  更换费用必须以现金或Flex支付.

• WHAT SHOULD I DO IF MY PIONEER ID CARD IS STOLEN AND USED TO MAKE A PURCHASE?

  立即停用被盗卡 在线. Then contact the 先锋身份证 Office at 303-871-4545 和 explain what happened.
  
  The ID Office will then make any necessary contacts 和 determine the appropriate action. Stolen fund situations are h和led on a case by case basis.

• 我可否在身份证上使用我的首选/选择姓名?

  Yes, we can certainly print you an ID with your preferred/chosen first name. This name must be reflected in your student record before we can print you an ID with your preferred/chosen name. If you have not already submitted a preferred name request, you can find details on how to do so at 这个链接. 如有进一步问题，请正规赌博十大平台排行的办公室. 谢谢你！!

灵活帐户问题

• 什么是弹性帐户?

  弹性帐户是我们的灵活支出(借记)帐户. 该帐户提供安全、方便的功能. 你不需要带现金. Your Pioneer Card can be used to make purchases on 和 off campus for a variety of products 和 services.
  
  资金安全, as account balances are maintained on a central database in the University's central computer room. 只要你 身份证遗失或被盗请报失 您的帐户余额立即得到保护.

• 我如何知道我是否有一个弹性帐户?

  所有的学生、教职员工都有一个Flex账户. 你只需要存点钱就可以走了!

• 我怎样往我的弹性帐户里存钱?

  你可以 网上存款 with a credit card，或到身份证办事处查询 with cash or check.

  Cash deposits to your Flex account can also be made in Anderson Academic Commons at the account management kiosk located to the right of the UTS Help Desk.

  最低存款额是1美元.00.

• HOW LONG DOES IT TAKE FOR FUNDS TO DEPOSIT INTO MY FLEX ACCOUNT?

  Funds deposited 在线 or at the account management kiosk are available for use immediately. Deposits made in the ID Office are available for use the following morning.

• 使用flex需要付费吗?

  T在这里 are no fees for using or depositing to your Flex account.

  然而, you should be sure to spend all of your funds, or request a refund, before you graduate. 不活跃超过12个月的卡将被收取5美元.每月00元服务费.

• 我可以在哪里使用flex?

  Flex在这些地方被接受 位置.

• 下个季度我的弹性基金可用吗?

  Flex funds roll over from quarter to quarter 和 year to year. You will have access to your funds as long as you are a current student.

• 我可以从我的弹性帐户中提取现金吗?

  不能从Flex账户中提取现金.

• 我如何要求退还剩余的弹性结余?

  退款可以通过身份证办公室申请. 您可以获得弹性退款请求表格 在这里，或到身份证办事处查询. 退款将以支票或直接存入.
  
  退款只能在学年结束时进行, 毕业的时候, 为了一个正式的停止, 当所有的课都掉了, 或关闭帐户.

• 如果商户向我的弹性帐户超额收费，我该怎么办?

  If a merchant runs a transaction through multiple times or charges an incorrect amount, present a copy of your statement to the manager at that merchant 和 request a refund. A copy of your recent transactions can be printed from your account 在线，或者你可以向身份证办公室索取一份声明.

• WHY IS MY PIONEER ID CARD NOT WORKING AT OFF-CAMPUS MERCHANTS?

  You must deposit funds to your Flex account in order to make purchases at off-campus merchants. 你的膳食计划现金在校外是无效的.

  你可以 网上存款 with a credit card，或到身份证办事处查询 with cash or check.
  
  Cash deposits to your Flex account can also be made in Anderson Academic Commons at the account management kiosk located to the right of the UTS Help Desk.

• WHO DO I TELL ABOUT A MERCHANT THAT WOULD BE A GOOD CANDIDATE TO TAKE FLEX?

  Please have the merchant contact the 先锋身份证 Office at 303-871-4545.

膳食计划问题

• 我需要一个饮食计划吗?

  All first-year 和 second-year students are required to have a meal plan 和 must choose either the 125-Block, 150块, 或175块膳食计划. The 10-Block 和 50-Block meal plans are available to all students 和 employees.
  
  点击这里 有关居民计划的定价和信息，以及 点击这里 浏览通勤计划的价格及资料.

• 提供什么样的膳食计划?

  有三种居民膳食计划可供选择:125街区, 150块, 175块, 和 two Commuter meal plans available: 50-Block 和 10-Block.

  点击这里 有关居民计划的价格和信息，以及 点击这里 有关通勤计划的价格和信息.

• 我可以在哪里用餐?

  Your meals can be used at the Rebecca Chopp Gr和 Central Market in the Community Commons.

• 我可以在哪里使用膳食计划现金?

  Meal plan cash can be used at several food service 位置 on campus.
  
  点击这里 地点及营业时间.

• 我可以在校外使用膳食计划现金吗?

  膳食计划现金不能在校外使用. It can only be used for purchases at on-campus food service 位置. If you would like to use your card off campus, you must use your Flex account.
  
  你可以 网上灵活存款 with a credit card，或到身份证办事处查询 with cash or check.
  
  Cash deposits to your Flex account can also be made in Anderson Academic Commons at the account management kiosk located to the right of the UTS Help Desk.

• 下个季度我的餐费计划能兑现吗?

  Meal plan cash is replenished each quarter 和 expires at the end of each quarter. Be sure to spend all of your meal plan cash before the end of each term.

• WHAT SHOULD I DO IF A MERCHANT OVERCHARGES MY MEAL PLAN CASH ACCOUNT?

  If a merchant runs a transaction through multiple times or charges an incorrect amount, present a copy of your statement to the manager at that location 和 request a refund. A copy of your recent transactions can be printed from your account 在线，或者你可以向身份证办公室索取一份声明.

• 我如何改变我的饮食计划?

  您可以与房屋署更改您的膳食计划. 每个季度都有一个更改的截止日期.
  
  点击这里 有关价格及资料.

• 我可以在膳食和膳食计划之间转换现金吗?

  您不能将膳食转换为膳食计划现金，反之亦然. 然而, you can add an additional $100 dollars of meal plan cash per quarter to your meal plan for only $75 dollars. 这必须通过 房屋署 在膳食计划更改截止日期之前.

  你总是可以 把钱存入你的Flex账户 如果你的膳食计划现金用完了.

• 我在哪里可以查到我还剩下多少餐?

  你可以 check the amount of remaining meals 和 meal plan cash through our eAccounts Card Management Portal. 你可以 also check your meal usage history through this portal.

印刷 & 复制的问题

• 一般打印机信息

  For printer, scanner, 和 copier 位置, pricing, 和 information, 点击这里.